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A group action claim is where a group of people – sometimes even thousands of people – have been affected by the same issue. Keller Lenkner UK has all the legal expertise and resources necessary to take on the corporate giants, and we have supported thousands of multi-claimant and group-action clients.
When people join a group action, this strengthens their overall position and makes big organisations take the matter seriously. This increases everyone’s chances of success.
This depends on your case. We can advise you of the likely amount when we have reviewed your circumstances.
Just because your case is part of a group action doesn’t mean that everyone will receive the same amount if successful. All claims are settled based on their merits, and you will receive what you are owed.
This is unlikely. We will select a few lead claimants, and if you are selected, we will talk to you first and explain what this means. Because our group actions are large, it is unlikely that you will have to give evidence at Court.
This depends on your case. But you should register as quickly as possible for the best chance of success.
Although there is no guarantee that your claim will succeed, if you join a Keller Lenkner UK action, we believe that there are good prospects of success. We would not pursue a case for you if we did not think that was the case. Furthermore, as expert litigators, we know what it takes to win.
When it comes to legal support, large organisations are smarter and better resourced than ever before. And it can be difficult for some law firms to stand up to such strength. At Keller Lenkner UK, our team has the legal expertise and resources necessary to take on the corporate giants. We have supported thousands of multi-claimant and group-action clients, and we can do the same for you. If you are part of a group action with another firm, and you would like to know more about switching to Keller Lenkner UK, contact us today.
After we have received the necessary information and assessed your claim, we will be in touch and keep you updated. If you have authorised us to represent you, we will begin preparing your claim. Don’t worry if you do not hear from us for a while; we will only contact you when it is necessary or when we have an update for you.
No win, no fee means that, if your claim is not successful, you won’t have to pay a penny towards your case unless you have told us something untrue or otherwise misled us about your claim. There are no hidden charges or other administration fees.
A CFA is a type of no win, no fee agreement between you and your solicitor. It states that you won’t have to pay a penny if your claim is unsuccessful. Under a CFA, we charge our fees plus an uplift (or premium) if we win. This uplift is a percentage increase of our fees. The amount we charge you for our fees varies depending on the outcome of your matter. We always make sure you understand what you might need to pay when you appoint us to your case.
A DBA is a type of no win, no fee agreement between you and your solicitor. It states that you won’t have to pay a penny if your claim is unsuccessful. Under a DBA, the amount you pay us if we win will be a set percentage of the compensation you receive.
If your claim is not successful, you will probably be responsible for a share of the Defendant’s costs. These costs will have been incurred in defending the claim. When we take out ATE Insurance on your behalf, we protect you from having to pay these costs and expenses if you lose your case. So no win, no fee means just that (unless you have told us something untrue or otherwise misled us about your claim).
If your claim is successful, you may have to pay a success fee. We deduct this fee from the compensation awarded to you. We always explain our fees in full before we start your case.
There are no costs to join a claim. However, if your claim is successful, you may have to pay a success fee. We deduct this fee from the compensation awarded to you. If you lose, you won’t have to pay a penny (unless you have told us something untrue or otherwise misled us about your claim).
If your claim is unsuccessful, you won’t be awarded any money. However, you also won’t have to pay us anything (unless you have told us something untrue or otherwise misled us about your claim).
Uber has never paid its drivers the National Minimum Wage or holiday pay. Previously, the Courts said that Uber should pay drivers this money, and that Uber drivers are to be considered workers. The Supreme Court has agreed and Uber has now lost its fight for the fourth time.
Following the ruling, Uber agreed to pay its drivers the correct wage going forward, but this does not rectify its failure to do so previously. Many current and former Uber drivers could still be left short and due thousands of pounds in unpaid wages and holiday pay.
If you have driven for Uber in the last six years then you may be entitled to make a claim.
No. This claim relates to Uber drivers only, not UberEats.
The Courts have decided that Uber drivers are entitled to workers’ rights and should be treated as workers rather than self-employed contractors. This means Uber could owe you a lot of backpay.
If Uber has not paid you properly then you should make a claim so that you can receive the money that you may be owed. You can continue to work for Uber, and it is illegal for Uber to fire you for joining the claim.
That’s great! You don’t have to stop working for Uber. By joining the claim against Uber you are just making sure that you are paid the money you are owed. And, despite the Court decision, you can continue to work for Uber. Joining the claim just means you receive the money you deserve.
No! This claim is not about changing the way you work. It is about making sure Uber pays what it owes you. You can continue to work for Uber as usual.
If you have driven for Uber since 1 July 2015 then you may be entitled to make a claim.
We will work for you under a no-win, no-fee agreement. This means that you will only pay us if you win (except where you have told us something untrue or otherwise misled us about your claim). You will not have to pay anything upfront, and we will deduct our payment from the money we recover from Uber on your behalf (the damages). If you are successful, 35% (including VAT) of your holiday pay and 45% (including VAT) of your National Minimum Wage damages will be deducted, plus certain expenses. We aim to pay you at least 50% of the damages.
The amount you are awarded will depend on things like the length of time you worked for Uber, the number of hours you have driven for Uber, and the expenses you incur whilst driving for Uber. We will help you to get everything you are due.
Click here to sign-up for an Uber unpaid wages claim, fill in the answers to our questions and we will be in touch about next steps.
If you have driven for Uber (not UberEats) after 1 January 2015 you are likely to have a claim. If you are not sure, complete our online form to find out.
Tell us as much as you can. If you join the group, we will try and find out more information.
No. We are only acting on behalf of claimants who work for Uber in England and Wales. There may be other solicitors who will be able to help you.
If you have driven for Uber after 1 January 2015, then you still might have a claim. The simplest way to check is by signing up and answering some quick questions.
Yes, but if you have gaps in driving for Uber of more than three months, or if you have been deactivated from Uber for more than three months, it is in your best interest to claim as quickly as possible to get all the backpay you are entitled to.
You should still be able to claim. Register with us, and we can investigate on your behalf.
Yes. But don’t wait, as joining the group early means that you could recover more compensation. Uber cannot mistreat you for claiming. If it did, it would have to pay you more compensation.
No, but Uber will become aware if we file a claim on your behalf. However, Uber cannot mistreat you for claiming. If it did, it would have to pay you more compensation.
After you have signed up, we will ask some questions about your time working with Uber. Our team will then assess the value of your claim. Once we have the required information, you can contact us for an estimate of your claim.
This depends on a range of factors, including how long you have worked for Uber and how much you drive per week. To give you an idea, if you are over 25 years old and currently drive 50 hours per week on the Uber app only, you should be pocketing a minimum of £410.50 per week. That’s after ALL expenses including Uber’s cut and your work-related expenses such as car hire, cleaning, fuel, insurance and repairs, etc. If you’ve been paid below that amount, the rest is owed to you. Also, you could be entitled to holiday pay on top. If you want a more exact figure for your situation, please contact us.
To determine if Uber paid you the National Minimum Wage, the Court will deduct any work-related expenses from the amount Uber pays into your bank account. Work-related expenses include car hire, PHV license, cleaning, fuel, insurance and repairs (including tyre replacement). To help your claim, we recommend that you start recording your expenses ASAP. For example, taking a photo each time you get a receipt for fuel, cleaning, insurance, etc. At a later date, we will request expense information from you, and the photos will help you to get the best result possible.
In the ground-breaking decision, the Supreme Court ruled that Uber drivers involved in the case are to be considered workers and not self-employed contractors. Uber had already lost in the Courts three times and now has finally lost again in the Supreme Court.
This is an excellent result and we are delighted that the Supreme Court agrees with us that Uber drivers should be entitled to workers’ rights including the National Minimum Wage and holiday pay.
For Uber drivers who have joined the claim with us, we will continue to progress your claims for historic National Minimum Wage and holiday pay in order to receive compensation.
We cannot confirm for certain how long it will take for you to receive the money/compensation you deserve. We continue to represent you in your claim against Uber and will fight to receive the compensation you deserve. Please be rest assured that we will update you as soon as we have more details.
The Supreme Court has ruled that Uber drivers are entitled to workers’ rights which means that Uber is unable to appeal this judgment and the decision is final. Nevertheless, you must still go through the full legal process as Uber will only compensate those who have brought a claim. We will continue to progress your claim to get the compensation you deserve.
We therefore cannot say for certain how long it will take for your claim to conclude, although we will continue to update you as your claim progresses.
We are a specialist group and multi-claimant litigation firm. We specialise in bringing claims on behalf of a large numbers of people against big corporates. Our lawyers have settled claims worth many millions of pounds.
In addition, we have a team of client service specialists available to answer questions five days a week by phone, email, or SMS between 9am and 6pm. Our client service specialists are in regular direct contact with our legal team.
You are not able to sign up with Uber’s scheme and our legal claim. We strongly recommend staying with us and not signing up with the scheme as we are currently in dialogue with Uber to understand whether the proposed compensation available via Uber’s portal would be less generous than the compensation we are seeking to recover for you.
We therefore recommend that you stay represented by us as we believe that drivers should have proper legal representation.
We can reassure you that is it against the law for Uber to fire you for joining our claim against them. It is your legal right to recover this money from them, and they cannot penalise you for that.
We can confirm you do not need to contact Uber to receive your compensation, we are doing everything that needs to be done to bring a claim against Uber on your behalf. We will contact you as your case progresses with important updates in your claim.
Tesco is failing to pay supermarket store workers a comparable wage to employees working in its distribution centres. Tesco has been accused of paying distribution centre employees as much as £3 an hour more than store staff. However, store and distribution centre workers do jobs of equal value and should be paid equally. As a result, we believe that current and former Tesco store workers deserve compensation for the money they have not been paid. These Tesco store workers could be owed thousands of pounds each.
At Keller Lenkner UK, we are helping these Tesco store workers make an equal pay claim against Tesco.
We are bringing claims on behalf of store workers who are currently or have previously worked at a Tesco store in England or Wales at any time in the last six years. If you are currently or have previously worked at a Tesco store in England or Wales at any time in the last six years, you may qualify to join our group claim against Tesco.
You will only have to pay anything if you win. You will not have to pay anything up front. Any payment would only come out of the money that we recover from Tesco on your behalf. We will conduct the litigation for you under a no win no fee agreement.
If you win, our fees will be deducted from your damages. If you do not win your claim, then you will not be liable to pay anything (except where you have told us something untrue or otherwise misled us about your claim).
If you are successful, our success fee is up to 45% of any compensation we recover for you plus expenses.
Keller Lenkner UK believes that Tesco store workers could be owed thousands of pounds in compensation because they were not paid the equivalent to Tesco distribution centre workers.
Not at all. The process to join is straightforward and can be completed quickly from your phone or computer.
We cannot tell for sure how long the case will take although we anticipate that the Tesco equal pay claim could take several years. It will be hard-fought by Tesco and a number of Court and/or Employment Tribunal hearings will be required.
We will provide regular updates on the progress of the claim once you have formally signed up to the Keller Lenkner UK Tesco equal pay claim.
If you are interested joining the Tesco compensation claim, sign up with Keller Lenkner UK to see if you are eligible for the claim.
Absolutely. Anyone, male or female, who has worked at a Tesco store in England or Wales in the last six years in an hourly paid job is likely to be eligible to claim. It is likely that the difference in pay between store and distribution centre workers is due to gender, and that Tesco views the work done by store workers (typically women), as lesser in value. This is unlawful.
However, while female store worker claims will lead the equal pay case, their male colleagues would be eligible for the same level of compensation if successful. To be awarded compensation, both male and female workers must make a claim.
Yes, you can continue to work for Tesco if you join our claim. It is unlawful for Tesco to fire you for pursuing a claim against them, or to treat you any differently.
Once you have signed up to join our claim there is nothing more you need to do. Just keep us informed if any of your contact information changes so we can keep in touch with you. You should also look out for any emails from us, and don’t hesitate to contact us if you have any further questions.
No, you cannot join the equal pay claim with us if you have joined the claim with another firm.
We are a specialist group and multi-claimant litigation firm. We specialise in bringing claims on behalf of large numbers of people against big corporates. Our lawyers have settled claims worth many millions of pounds.
We have a team of client service specialists available to answer questions five days a week by phone, email, or SMS between 9am and 6pm. Our client service specialists are in regular direct contact with our legal team.
Mercedes-Benz recalled millions of diesel vehicles as a result of emissions concerns. This happened after the German Federal Motor Transport Authority accused Mercedes-Benz of installing a defeat device to limit emissions readings during testing of its diesel vehicles. Multiple countries are now investigating Mercedes’ parent company, Daimler AG, for installing these devices on its diesel cars and vans between 2008 and 2018 to pass emissions tests. These devices made Mercedes-Benz diesel engines appear to be cleaner and less polluting than they were. We believe Mercedes-Benz owes affected diesel vehicle owners and lessors financial compensation.
Mercedes-Benz has already recalled three million diesel vehicles across Europe and has been fined £800 million by German prosecutors. In addition to government investigations, Mercedes-Benz is also facing lawsuits in Germany, the United States, Canada and the UK.
If you purchased or leased a Mercedes-Benz diesel vehicle between 2008 and 2018, you qualify to register.
We act on a strict no win, no fee basis. So, as our client, you do not have to pay us anything upfront. Our success fee is 45% of any compensation we recover for you plus expenses. If we do succeed, we take this fee from the damages we recover for you.
ASAP! There is a limited time to start a claim. If you wait too long to sign-up, you may not get all the compensation you are due, or your claim may be thrown out altogether. Sign-up as quickly to get as much compensation as possible.
That depends on your case. Please provide us with as much information as you can about your losses, including any complaints that you made at the time, and upload any supporting documents that you have. This will help our team to assess the value of your claim.
That depends on your case. But Mercedes-Benz diesel owners and lessors may be due up to £10,000 in compensation.
It makes no difference. You can still make a claim.
Click here to sign-up for a Mercedes-Benz claim, fill in the answers to our questions and we will be in touch about next steps.
The Volkswagen Group equipped millions of its vehicles with software that was used to cheat emissions tests. This defeat device was installed into certain Volkswagen, Audi, Skoda and Seat diesel engines. It is alleged that the Volkswagen Group did this to sell vehicles which harmed the environment. These vehicles were not fit or lawful for driving on UK roads. We believe that the manufacturer deliberately misled regulators and customers and set out to cheat the system. As such, we are claiming compensation to hold the Volkswagen Group to account.
A group action is already well underway against several members of the Volkswagen Group, including Audi, Seat and Skoda, and other parties, such as authorised dealerships. This action involves approximately 100,000 claimants. In this case, the High Court has ordered the Volkswagen Group to make a multi-million-pound payment to the claimants. The Volkswagen Group has applied for permission to appeal this payment at the Court of Appeal. We consider it unlikely that the Court will grant this permission to appeal. The period for joining that particular claim has closed.
While this action reaches its conclusion, we are determined that the tens of thousands of other affected individuals do not miss out, which is why we have started a new group action.
If you are part of the current proceedings in respect of the same car(s), then you cannot join our claim.
Our easy to use online form will take you through the various questions that we need you to answer to start the process. You can find out if you qualify to join our claim in a few minutes. We suggest that you have copies of the following documents to hand when completing the questionnaire:
Tell us as much as you can. If you join the group, we will try and find out more information for you. However, if critical paperwork is missing, we may not be able to progress your claim. To register, you must be able to provide documentation proving your ownership of the vehicle and your identity as a minimum.
If you bought your diesel vehicle before 1st June 2008, then you do not qualify. If you purchased after 1st June 2008, the date on which you purchased the car might still prevent you from bringing a claim (or from bringing certain types of claims), but this will depend on many factors, including whether you purchased the vehicle outright or on finance, and the car manufacturer. Once we have all the necessary details from you, we will review your claim, and if you are out of time, we will let you know.
You can still make a claim. However the date of your last payment could determine what kind of claim you can bring, so let us know the details of any finance agreement. You must continue to meet any outstanding financial obligations.
That depends on your case. Please provide us with as much information as you can about your losses, including any complaints that you made at the time, and upload any supporting documents that you have. This will help our team to assess the value of your claim.
You can still claim. We do not believe that the fixes applied by the manufacturers will affect your compensation claim. Many customers who had the fix applied have reported adverse effects on the performance of their car and fuel economy or have experienced other problems since the fix. When you submit your claim, you should (if possible) provide copies of any letters you have received relating to the fix, including the letter inviting you to have the fix applied.
It does not matter if you did not have the fix applied to your vehicle. You can still claim compensation.
The claim(s) you can make will depend on your circumstances. In general, potential claims include breach of contract, breach of regulations and legislation in force at the time, and breach of consumer protection legislation. Volkswagen and Audi are also facing claims for fraud and dishonesty because the car manufacturers deliberately set out to cheat the system and misled regulators and customers about this.
Unfortunately, if you bought your vehicle through a limited company, you do not qualify to join our group action claim. There may be other solicitors who can help you. If you bought your vehicle through a sole trader business or a partnership business, then you should be able to join our action. If you have a vehicle funded by your company but purchased in your name through a lease or finance agreement, then you should be able to claim. Complete our online form to register your details, and our team will let you know whether you can join our group action.
The Keller Lenkner UK claim only relates to cars with a 1.2l, 1.6l or 2.0l diesel engine manufactured by Volkswagen, Audi, Skoda and Seat. If you have a vehicle with a different engine size (e.g. a 3.0l car, or a vehicle with a petrol engine), you cannot join our claim. If you received a letter inviting you to take your vehicle to a garage to have a technical fix applied, then you probably have an affected vehicle. If you didn’t receive one of these letters, or you can’t remember whether you did, then you may still qualify. Complete our online form to register your details, and our team will let you know whether you can join our group action.
We will work for you under a no win, no fee agreement. This means that you will only have to pay us if you win (except where you have told us something untrue or otherwise misled us about your claim). You will not have to pay anything upfront, and any payment would come out of the money that we recover on your behalf (the damages). If you are successful, we will deduct 45% (including VAT) of your damages plus certain expenses. We deduct this fee from the money that we receive from the defendants before we pay anything to you. You will not be required to make any additional payment to us.
No, we are only acting on behalf of claimants who purchased their vehicles in England and Wales. There may be other solicitors who will be able to help if you bought your car outside of England and Wales.
That depends on your case. It could be several hundred pounds, but we think it is more likely to be several thousand pounds.
It makes no difference. You can still bring a claim.
There has been activity in other countries such as the USA, Australia, Germany and Poland. The Volkswagen Group have taken different positions depending on the applicable laws and the approach taken by the regulators in that country.
USA
A significant 12.8 billion (approx. £10.3 billion) settlement was reached in June 2016 between the Volkswagen Group and around 475,000 car owners.
Australia
Volkswagen has settled multiple consumer class actions and was ordered by the Australian Court, following a legal action brought by the Australian consumer watchdog ACCC, to pay a record fine of around A$125 (approx. £66 million) for breaching Australian consumer law by failing to disclose the existence of defeat devices in vehicles imported into Australia.
Germany
Volkswagen and the German consumer group, VZBV, have agreed an out-of-court settlement in the main German consumer class action. The Volkswagen Group will pay €830 million (£698 million) to the approximately 260,000 consumers in Germany who joined that class action. They will receive between €1,350 and €6,257 (£1,140 and £5,300) each.
In addition to the VZBV claim, there are approximately 60,000 further claims pending in the German courts.
In a test case brought by Mr Herbert against Volkswagen, the highest German court recently confirmed the prior decision of the regional court that Mr Herbert had suffered pre-meditated damage (with the judge commenting that Volkswagen’s conduct “qualified as immoral” given that “someone had been deliberately harmed”), which entitled him to return his Sharan to Volkswagen for reimbursement of his purchase price, minus a discount for the mileage that he had already benefited from (an award of €25,600 in respect of a purchase he made in 2014 for €31,500). The decision (which was made under German law, which is different to the law applicable in England and Wales) allows consumers in Germany to return their vehicles to Volkswagen for a partial refund of their purchase price.
Volkswagen has announced that it is looking to come to an agreement with the consumers involved whereby they would keep, rather than return, the vehicles, in return for a compensation payment. Whilst this decision is not binding in England and Wales, it was a further blow to Volkswagen, which is now reported to be looking to settle the claims brought by these consumers.
Poland
In January 2020, Poland’s consumer watchdog UOKiK fined the Volkswagen Group more than 120 million zlotys (£23.8 million) for misleading customers about the emissions of its vehicles.
It is important to remember that the basis of a calculation for a settlement of a claim against the Volkswagen Group in another country (such as the recent settlement in Germany) may well be different to the calculation used for the settlement of a claim brought in the UK (or by the UK Court when assessing damages).
Vauxhall is alleged to have sold and manufactured diesel cars fitted with so-called defeat devices designed to fool regulators. These vehicles were not fit or lawful for driving on UK roads as the devices made Vauxhall diesel engines appear to be cleaner and less polluting than they were. We believe that the manufacturer deliberately misled regulators and customers and set out to cheat the system. As such, we believe Vauxhall owes affected diesel vehicle owners and lessors financial compensation.
The affected vehicles include:
As the investigation progresses, it is likely that the list of possibly affected models will grow.
If you purchased or leased a Vauxhall diesel vehicle between 2008 and 2019, you may qualify for a claim.
We act on a strict no win, no fee basis. So, as our client, you do not have to pay us anything upfront. Our success fee is 40% (excluding VAT) of any compensation we recover for you. If we succeed, a portion of the damages awarded to you will cover certain costs and expenses (such as court fees and experts’ fees). We take this fee from the damages we recover for you.
The case is still in the very early stages however, we expect it will follow a similar trajectory as our other emission cases such as Mercedes and Volkswagen. At this time, we recommend signing up so that we can investigate whether you qualify for the claim.
This entirely depends on your individual circumstances and what claims are available to you. There are several different factors such as when you acquired your vehicle, whether you acquired it from an authorised dealer and the method of acquisition. It is difficult to say until we investigate your individual merits how much you may be owed.
It makes no difference. You can still make a claim.
Click here to sign-up for a potential Vauxhall claim, fill in the answers to our questions and we will be in touch about next steps.
Whilst you do not need to have any documentation to start a claim, at a later stage we will ask you to provide us with documentation relating to the acquisition of your vehicle. Once you have signed up to the claim, we recommend gathering together any documentation that you believe to be relevant to your vehicle. The type of documentation we will ask from you include: Purchase invoice, finance agreement, lease agreement, contract of sale, your V5C and any correspondence you may have received about your vehicle.
You can still make a claim. However, you must continue to meet any outstanding financial obligations.
Yes, if you bought your vehicle in your name through a limited company or partnership, you will qualify to join our group action claim.
No, we are only acting on behalf of claimants who purchased their vehicles in England and Wales. There may be other solicitors who will be able to help if you bought your car outside of England and Wales.
Anyone who has had their personal information put at risk because an organisation has not protected their data in the way it is legally obliged can claim data breach or cybercrime compensation.
To find out if you can make a data breach or cybercrime compensation claim contact us for a free evaluation of your case.
If you have already contacted the ICO about a breach, we can still help you to make a claim. In fact, we use the evidence uncovered in ICO investigations to support your case.
Anyone who has had their personal data exposed or put at risk can make a compensation claim. This includes customers, former customers, employees and former employees.
Under the GDPR, organisations MUST tell you if they have breached your personal data. If you suspect your data has been breached and you haven’t heard from the company in question, you should report this to the ICO.
If you are told that you are involved in a data breach, or if you hear that a company has suffered a data breach and are worried you might be affected, you should contact us to see if you are entitled to make a compensation claim. You should also note your version of events ASAP, including the impact on you. This could provide valuable evidence in court.
In some group action cases, there will also be deadlines set by the court to join a case. With strict time limits in place, it’s important to act now.
Each case is different. We always keep you updated, so you know what is happening and what to expect.
Any organisation can be held accountable for a data breach if they have not protected your data in the way they are legally required to do.
The Information Commissioner’s Office (ICO) is the UK’s independent data privacy regulator. It investigates data breaches and fines organisations who fail to meet the requirements of the Data Protection Act. You have the right to ask the ICO to assess an organisation if you think it is guilty of a breach. The ICO does not award compensation, but you can use evidence uncovered by the ICO to support a data protection compensation claim.
No, the ICO does not award compensation to data breach victims.
You do not need to have suffered any financial loss or emotional distress to make a claim. If you have suffered a privacy violation caused by an organisation breaching any part of the Data Protection Act, you have a right to claim compensation.
There are no guidelines about how much compensation you can be awarded for a claim under the Data Protection Act. If you do go to court, it is up to the judge to consider all the circumstances, including the seriousness of the breach and the impact on you.
You can claim for financial losses, emotional distress, and the failure to protect your data.
You are entitled to claim for any losses you can link directly to the breach of data. For example, has your card been used without permission or are there any transactions on your bank statement that you haven’t made? Let us know about any losses, and we will include them in your claim. You can do this at any time up to the point of settlement, but you should let us know as soon as you are aware of any such loss.
If the data breach has caused you stress or anxiety, then yes you can.
Professional financial advisers owe you a specific duty of care to ensure that their advice to you and any related financial products they sell to you are suitable and appropriate for your circumstances. The information they provide to you must be clear, fair and not misleading and any risks must be clearly and properly explained. Some common examples of mis-selling are:
No – even if you haven’t lost any money yet, if the financial product or advice provided wasn’t suitable for you, you may still be able to make a complaint and pursue a claim for investment mis-selling. You cannot claim just because an investment performed badly – some investments are risky – but you can claim where the product or advice was unsuitable and the financial adviser failed to properly assess your needs and objectives and take your personal circumstances into account. Additionally, some mis-selling claims such as final salary pension transfers or pension switching cases involve complex calculations where the financial losses are not yet visible or easy to spot. You may be missing out on potential returns or valuable benefits as a result of being mis-sold. We will help you to work out whether you are able to make a mis-selling claim.
We have significant experience in handling financial fraud and mis-selling claims. Our expert team will assess your situation and investigate what has happened on your behalf. If we conclude that you have a valid claim, we will explain the next steps and help you to claim compensation to cover the losses that you have suffered.
If you have lost a large percentage of your investment as a result of poor advice, corrupt advisers, hard sales or pressure selling, high fees or having your financial products switched unnecessarily, it is likely that you have been mis-sold. You cannot claim just because an investment performed badly – some investments are risky – but you can claim where the product or advice was unsuitable and the financial adviser failed to properly assess your needs and objectives and take your personal circumstances into account.
By speaking to our expert team, we will review your investment and investigate what has happened to determine whether you have a claim for mis-selling.
A financial adviser acting negligently and mis-selling you a financial product is not necessarily a criminal offence unless a criminal fraud occurs. However, this is a complex area of law and our team will be able to assess your situation and advise you on the best course of action for claiming compensation for your losses.
The level of compensation that we may be able to recover for you will depend on a number of factors including:
Our expert team will assess your situation and advise you of the likely amount of compensation that may be achieved in your case.
Yes, there are a number of potential routes to compensation if your financial adviser has gone out of business, including the statutory redress scheme know as the Financial Services Compensation Scheme (FSCS). Our team will assess your claim and advise you of the available routes to compensation.
Our fee will depend on the nature and complexity of the mis-selling claim and will be fully explained and disclosed to you before we undertake any work on your case. If we are unsuccessful at recovering compensation for you, in most cases there will be no cost to you at all.
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With innovation, resources and expertise, Keller Lenkner UK fights for justice for each and every client.
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020 8057 7480
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0151 459 5989